How long does delivery take?

Normally, you can receive the orders by 2 working days when your order is accepted, payment is confirmed and you received “Silroc Order Processing” email. However, delivery service in Sunday and Public Holiday will be suspended and postponed to the next working day. Delivery time may be affected by seasonal holidays (i.e. Christmas, Chinese New Year, and Easter)or in the situation of overwhelming order. Delivery will be delayed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect.

 

The order from Silroc can be delivered outside Hong Kong?

We currently offer the delivery service to Hong Kong Island, Kowloon, the New Territories and some outlying islands of the Hong Kong Special Administrative Region, Also Macau. If you wish to deliver to regions or countries outside of Hong Kong or Macau, please contact our Customer Service Team for advice.

 

Could I pre-order out of stock items?

We do not provide the pre-order service for out of stock items, but we will keep updating on stock level, please stay tuned.

 

What methods of payment does Silroc accept?

For delivery to Hong Kong, Customers can choose to settle by credit card (including VISA, MASTER, AE), PayPal, PayMe, FPS, Bank Transfer, Alipay, WechatPay. We will add other payment types in future, to provide more options and choices to customers.

 

May I change the order details?

Product information and delivery information cannot be changed once the order is confirmed. If you have realized an error in your order after placing your order, please call our Customer Service Team at +852 2637 0208 (9am – 5:30pm, Monday to Friday, excluding Public Holidays)

 

Why I cannot receive order confirmation email?

You could try to find it in the trash mail box. If not, please contact our CS service at Contact Us or email [email protected] or Whatsapp +852 5116 0068

 

SF express information:

SFexpress address:
https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/

SFexpress Locker:
https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/

SFexpress hotline:
Hong Kong：2730 0273
Macau：2873 7373

 

What should I do if I want to change ordered products?

Normally, there is no return and refund policy. If you find out any issues about the product, please tell us on “Contact US” Page with your order number, contact number, name. We will follow the case when we receive the request.

 

What should I do if I get the wrong products?

Please contact us within 7 working days with your order number, name, and contact number.